1. Scope of this policy
This Privacy Policy explains how Capital Distributor and Capital Online Shopping may collect, use, share and protect information when you visit this website, contact us, or use the Capital Online Shopping app and delivery services when they become available.
2. Information we may collect
- Contact and account information, such as your name, phone number, email address and login details.
- Order information, including selected shops, requested items, notes, reference photos, quantities and customer confirmations.
- Location information, such as delivery address, map pin, approximate distance and rider location during an active delivery where permission is granted.
- Payment information, including the selected payment method and payment confirmation or reference. We do not intend to store banking passwords, PINs or complete card credentials.
- Device, usage and support information needed to operate, secure and improve the website or app.
3. How we may use information
- Create and manage customer, rider and business accounts.
- Process shopping requests, calculate distance-based charges and coordinate purchases and delivery.
- Share necessary order details with assigned riders and selected shops.
- Confirm purchases, provide customer support, prevent misuse and maintain service security.
- Meet record-keeping, legal and regulatory obligations that apply to the business.
4. Location and delivery tracking
The app may request location permission to select shops, set a delivery point, calculate distance-based charges and show the location of an assigned rider during an active order. Location access should be limited to the permissions and operating needs described in the app. You may control device permissions through your phone settings, although some delivery features may not work without location access.
5. When information may be shared
- With an assigned rider, only to the extent needed to purchase and deliver the requested items.
- With selected shops where order clarification or availability confirmation is required.
- With service providers supporting hosting, maps, communications, identity verification, analytics or payments, subject to their own terms and safeguards.
- With public authorities where disclosure is required by applicable law or is reasonably necessary to protect users, the public or the service.
6. Payments
At launch, payments may include cash on delivery and manually confirmed Easypaisa or JazzCash transfers. If an external payment gateway is introduced, that provider may process payment information under its own privacy policy. Capital Online Shopping will display the available method and any applicable charge before confirmation where practical.
7. Data retention and security
Information should be kept only for as long as reasonably necessary for order fulfilment, customer support, accounting, dispute handling, security and legal obligations. Reasonable administrative and technical safeguards will be used, but no internet or mobile service can guarantee absolute security.
8. Your choices and requests
You may ask to access, correct or delete personal information held by us, subject to identity verification and any lawful record-retention requirements. You may also withdraw optional permissions through your device settings.
9. Children
The service is not intended for unsupervised use by children. A parent or legal guardian should manage any order or account used by a person under 18 years of age.
10. Contact and updates
Questions or privacy requests may be sent to capitaldistributor123@gmail.com or 0321-5980855. We may update this policy when the app, service providers or legal requirements change. The revised date will be shown on this page.